Complaints Procedure

This document sets out the procedure for dealing with complaint about our service.


If you should have cause to complain about the manner in which your case has been handled, our any aspect of our service to you, we would encourage you in the first instance to raise this with the person dealing with your case.


If you feel that your complaint has not been resolved to your satisfaction, we would request that you inform us of your complaint in person, by telephone or in writing, marked for the attention of the person supervising your advisor. You will find their name of the appropriate person in the client care letter sent to you when you initially instructed our firm. If you cannot identify the right person please come in, call or write to us. You may ask at reception who the correct person is.


Once your complaint has been received the following procedure is followed:


Reference to “days” means any working day which excludes Saturday, Sunday or bank holidays.



Legal Ombudsman: Website: Telephone Legal Ombudsman, PO Box 6806 Wolverhampton, WV1 9WJ


The Office of the Immigration Services Commissioner (OISC): Website:
Address: 5th Floor, Counting House, 53 Tooley Street, London, SE1 2QN * Telephone: 020 7211 1500 Fax: 020 7211 1553

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